Customer Service Week
Every good company wants to provide excellent customer service, but it’s not always that easy to achieve. At Digital Fire, we strive to provide excellent customer / client service that will lead to increased sales for our clients. Our client list and track record will prove this…
After 11+ years we are still one of the leading email marketing agencies in South Africa and we’ve worked with some of the biggest global brands and agencies, both locally and internationally.
Our current and past clients include, Samsung, Volvo, Jaguar, Clarins, Land Rover, Philips, Absa, Totalsports, Spree, Bulgari, Chevron, Robertson Winery, Triumph, Flight Centre… the list goes on and on…
At Digital Fire, we understand that marketing does not exist in a bubble, but rather as a part of a broader corporate strategy that must drive profit.
We focus on creating and executing digital marketing strategies, which delivers sales and profits for your business by:
- Understanding your business
- Identifying your business objectives, short and long term
- Creating a tailored marketing strategy to achieve those objectives
- Timeous execution of effective marketing campaigns
- Analysis, reporting, learning & improving
This week it is global customer service week and we decided to have a look at some of the great testimonials we’ve received from ‘customers’ over the years.
“Digital Fire is an outstanding, strategic and creative full service digital marketing agency, which has consistently delivered excellent results for our major clients. Their targeted Promo email campaigns especially delivered some of the highest responses we had ever seen to digital campaigns.
An impressive results driven agency.”
Aaron van Shaik (Previous CEO, Starcom Lighthouse)
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“Digital Fire created and executed a mobile and email campaign across the USA targeting movie goers for the film Invictus which was produced by Revelations Entertainment and directed by Clint Eastwood. The results were outstanding, generating a 51% response rate, demonstrating their ability to effectively target a required audience and drive interactive results and ROI.
Revelations is pleased to continue work with Digital Fire on further projects.”
Lori Mcreary + Morgan Freeman (CEO, Revelations Entertainment)
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“We chose Digital Fire to be our digital agency after an extensive selection process, due to their passion, ideas and quality. We renewed their contract after a year due to their excellent work. I highly recommend their services.”
Julieah Muthama (Previous Marketing Director, Philips Africa)
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We’ve been working with the Digital Fire team for the last 7/8 years and they’ve assisted Robertson Winery with CRM database acquisition campaigns, database management, newsletters, social media etc. Basically a 360 approach to our digital offering. They represent the very best in value an agency can bring to clients. The difference between Digital Fire and other agencies are the people, Digital Fire is consistently in touch, commercial and passionate beyond belief!
Ankia Niemann (Marketing Manager – Robertson Winery)
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Connie Elder said:
‘Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!’
At Digital Fire, we strive to keep our clients happy, whilst generating them sales / profits via permission based email marketing, hence the reason we’ve been working with some of the biggest global brands for years and years. We deliver and we listen when they talk…
